Customer Service:

Customer service and satisfaction is our primary focus, for without our customers we would not exist as a business.

Our business is a hobby business that requires ourselves and our employees to be knowledgeable in the hobby so that we can teach our customers the knowledge they need to be successful in the hobby and enjoy its’ rewards.

We must maintain a level of profitability that allows us financial stability to provide service to our customers.

We believe well trained, knowledgeable employees should be recognized for their abilities and rewarded. 

We believe honesty with our customers and suppliers is a sure way to ensure loyalty and commitment.

We believe that continuous growth is required to maintain a successful business.